Category "Business"

  • Delivering Bad News in Healthcare Settings

    “I have some bad news for you.”  No one likes hearing this statement, especially in a healthcare setting. For staff members and caregivers who work every day with the sick, injured, and elderly, having to be the bearer of bad news can become a common, almost routine part of the job. This can be a rather difficult chore for most people because everyone reacts differently to learning something that is life changing to his or her own health or the health of a loved one.
  • Communicating with the Hearing Impaired

    Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with their patients, they may feel less isolated and have an improved sense of wellbeing. Often, the effects of aging, illness, and disabilities can become barriers to effective caregiver-patient communication, especially when patients lose some or all ability to hear the spoken word. Paying attention to another’s communication needs is one of the most important duties of the healthcare provider.
  • Managing Global Communication in Healthcare

    Information is strategically valuable to all organizations. It is used by administrators and staff members to make decisions that will influence organizational success. Organizations use several formal, informal, and one-on-one communication channels to ensure staff members and administrators have access to the information they need when they need it. This course discusses the communication process, the strategic importance of communication management, how information is distributed and protected, and the impact HIPAA has on facility communications.
  • Effective Communication Among Caregivers

    Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with those for whom they care, it helps patients, clients, and residents feel less isolated and can improve their sense of wellbeing. Communicating effectively with peers, subordinates, and supervisors is not only an expectation of all healthcare professionals, it is also critical for ensuring patient wellbeing. Paying attention to another’s communication needs is one of the most important duties of a healthcare provider. When they understand how th
  • Feedback: Giving, Receiving, and Using

    We all experience feedback in our work and personal lives. When someone shares an opinion about our performance and behavior, it is feedback. When the feedback is negative, we call it criticism.
  • Instructional Design: Assess and Evaluate

    Organizations invest in human capital through their training and development programs for employees. This investment delivers returns through improved performance, increased productivity, and improved morale. Training and development is an organization-wide task in addition to individuals tasked with the role as part of their job. This course discusses the strategic approach to training and the analyze and evaluation stages of the training process.
  • Instructional Design: Design, Develop, and Implement

    Organizations invest in the training and development of employees and benefit through improved performance, increased productivity, and improve morale. Employees gain knowledge and skills that can be applied throughout their careers. Trainers are at all levels and positions within an organization, and it is important for everyone to understand how to understand and create training that works. This course discusses the strategic approach to training, and the design, develop, and implement stages of this process.
  • Listening Essentials: Being a Better Listener

    Communication is an essential part of our everyday interactions. We enter into this world knowing how to communicate with our parents and caregivers and continue to build our communication skills as we expand our social circles. The challenge in our communication skills development is building our listening skills, as most of us find that talking comes more instinctively. There are many reasons for ineffective listening, but the biggest one is that people have poor listening habits acquired through a lifetime of routine, casual conversations without a significant need for strong listening s
  • Setting Business and Personal Goals

    All of us have had days filled with task after task and deadline after deadline; some of us experience that more often than not. Chances are, you have more things you want to do than you have time to do them. Knowing what you want to do in life and figuring out a path to achieve it takes hard work. Goal setting helps you identify the best path to accomplish your big and small tasks, whether those are at work or at home. This course discusses how to set long-term goals for both your personal and professional life, and ways to find time to work on your goals.
  • Train the Trainer: Training Tactics

    Training includes acquiring new knowledge, skills, and behaviors while focusing on vocational and practical competencies. Training can be led by trainers who develop and carry out training daily or by subject matter experts brought in to train on specific topics and skills. Regardless of who conducts the training, trainers need to understand how to develop successful programs. This course discusses adult education, trainer competencies, and tactics for facilitating training effectively.